Support – Dialer VoIP US
Reliable, fast, and human‑centered support for every business tier. From onboarding five agents to running a 500‑seat call center, we keep you connected and compliant.
🔧 What Our Support Covers
Onboarding & Setup
Personalized configuration and training for every team.
Live Troubleshooting
Instant fixes for call‑quality, connectivity, and dialer logic.
Compliance Help
TCPA, HIPAA, STIR/SHAKEN & FCC guidance on demand.
Integration Support
CRM, help‑desk, SMS, analytics – fully integrated.
Performance Optimization
Routing & delivery audits for maximum speed.
24/7 Monitoring
Proactive alerts and remediation – we watch so you don’t have to.
🛠️ Support Channels
| Channel | Details |
|---|---|
| 🧑💻 Live Chat | Inside your dashboard (9 AM – 9 PM EST) |
| 📞 Phone Support | US‑based engineers during business hours |
| 📧 Email Ticketing | Structured responses with full call logs |
| 📚 Knowledge Base | 200+ guides, videos & compliance docs |
| 🧪 Remote Sessions | One‑click screen‑share troubleshooting |
⏱️ Response Time & SLAs
| Priority | Initial Response | Resolution Target |
|---|---|---|
| 🔴 Critical | < 15 min | < 2 hrs |
| 🟠 High | < 1 hr | < 8 hrs |
| 🟡 Normal | < 4 hrs | Same business day |
| 🟢 Low | < 12 hrs | 1–2 business days |
✅ Why US‑Based Support Matters
- No language barriers
- Real‑time knowledge of US regulations
- Faster resolution during business‑critical hours
- Timezone alignment with your infrastructure
🏆 Client Impact – Case Study
Real‑Estate Call Team – Florida
Issue: Predictive dialer dropping leads due to mis‑configured agent‑to‑line ratio.
Action: Live session with Dialer VoIP US engineers; thresholds adjusted & tested.
- 📈 40 % increase in answer rates
- 🚫 0 % dropped calls within 72 hours
- 👍 Improved agent throughput & client satisfaction
🔄 Support Plans
Standard
Chat, email & phone
M–F (9 AM – 6 PM)
Business
24/7 coverage, CRM integrations,
dedicated success manager
Enterprise
Guaranteed uptime, compliance audits,
on‑site training, white‑glove onboarding
🚀 Need Help Now?
We’re standing by to help you get the most out of Dialer VoIP US and resolve any issues quickly.
📞 (781) 317‑8522 📧 info@dialervoip.us