Support - Dialer VoIP US
Get expert help when you need it. From live troubleshooting and onboarding to compliance assistance and system optimization, our US-based support team ensures your VoIP dialer runs smoothly—24/7.
📞 Support – Dialer VoIP US
Reliable, fast, and human‑centered support for every business tier. From onboarding five agents to running a 500‑seat call center, we keep you connected and compliant.
🔧 What Our Support Covers
- Onboarding & Setup: Personalized configuration and training.
- Live Troubleshooting: Call quality, connectivity, and dialer logic fixes.
- Compliance Help: TCPA, HIPAA, STIR/SHAKEN, FCC guidance.
- Integration Support: CRM, helpdesk, SMS, and analytics integrations.
- Performance Optimization: Speed, routing, and delivery audits.
- 24/7 Monitoring: Proactive alerts and remediation.
🛠️ Support Channels
| Channel | Details |
|---|---|
| 🧑💻 Live Chat | Inside your VoIP dashboard (9 AM – 9 PM EST) |
| 📞 Phone Support | US‑based VoIP engineers during business hours |
| 📧 Email Ticketing | Structured responses with detailed logs |
| 📚 Knowledge Base | 200+ guides, videos, compliance docs |
| 🧪 Remote Sessions | One‑click screen‑share troubleshooting |
⏱️ Response Time & SLAs
| Priority Level | Response Time | Resolution Target |
|---|---|---|
| 🔴 Critical | Within 15 min | < 2 hrs |
| 🟠 High | Within 1 hr | < 8 hrs |
| 🟡 Normal | Within 4 hrs | Same business day |
| 🟢 Low | Within 12 hrs | 1–2 business days |
✅ Why US‑Based Support Matters
- No language barriers
- Real‑time understanding of US regulations
- Faster resolution during business‑critical hours
- Support aligned with your infrastructure & timezone
🏆 Client Impact: Case Study
Real Estate Call Team – Florida
Issue: Predictive dialer dropping leads due to misconfigured agent‑to‑line ratio.
Action: Live session with Dialer VoIP US engineers; thresholds adjusted and tested.
- 📈 40 % increase in answer rates
- 🚫 0 % dropped calls within 72 hours
- 👍 Improved agent throughput and client satisfaction
🔄 Support Plans
Standard
Chat, email & phone support
M–F (9 AM – 6 PM)
Business
24/7 coverage, CRM integrations, dedicated success manager
Enterprise
Guaranteed uptime, compliance audits, on‑site training, white‑glove onboarding
🚀 Need Help Now?
We’re standing by to help you get the most out of Dialer VoIP US and resolve any issues quickly.
📞 (781) 317‑8522 📧 info@dialervoip.us